Refund policy

Our Return Policy

At The Overland Co., we believe in gear that lasts, adventures that spark joy, and customer support that feels like a friend helping you pack for a trip.

Here’s how our return policy works:

14-Day Return Window

You’ve got 14 days from the date you receive your item to request a return. Make sure your item is in brand-new, unworn condition, with original tags, and clean & unstained—and don’t forget to keep the receipt or proof of purchase handy.

No Returns (Unless Damaged or Defective)

Some items just can’t come back to us unless they arrive damaged, defective, or incorrect. These include:

  • Gift cards

  • Custom or personalized products

  • Limited-edition or made-to-order items

  • Sale or final-sale items

Not Our Mistake? No Returns

If there’s nothing wrong with the product—no defects or damage—unfortunately, it isn’t eligible for return. But hey, we’re here to help! Whether you’re figuring out how to care for it, styling it for your journey, or troubleshooting, just drop us a line. We’ll walk through options and solutions together.

Damaged or Defective Items

If your item arrives damaged, defective, or doesn’t match your order—our bad! Please reach out within 14 days of receiving it, and we’ll get everything sorted—whether that means sending a replacement or a refund, depending on your preference.

How to Start a Return

  1. Email us at hi@theoverland.co with your order number and what’s going on.

  2. We’ll get back to you—usually within a day—and walk you through the next steps.

  3. If the return is approved, pack it up, ship it (we’ll help make this smooth), and we’ll process your refund or replacement as soon as we receive the item in good condition.

Refunds & Exchanges

Once we receive your return in its original state, we’ll issue a refund to your original payment method—or an exchange, if that’s what you’d like. Processing usually happens within 7 business days of receipt.

Need Help Beyond Returns?

Not sure what to do next? Want tips or styling ideas for your gear? Just chat with us! We’re always here to help you make the most of your The Overland Co. purchase—whether it’s unpacking, setting up, or planning your next adventure.